FREQUENTLY ASKED QUESTIONS
QUESTIONS ABOUT SACRED YOGA MATS
1) What are your mats made out of?
Our mats are made from eco-friendly, fully recyclable natural tree rubber with 'vegan leather' polyurethane.
2) Why does my brand new mat have a light odor?
Due to some of the coating processes to make the mats water and wear resistant, Sacred Yoga mats may initially have a light odor, but don't worry, just let it sit out unrolled for a few hours to breathe and it should eventually go away completely.
3) How do I clean my Sacred Yoga mat?
Cleaning our mats is very easy. Just use a light diluted tea tree oil spray or vinegar water spray and a clean cloth, or any natural yoga mat cleaner. For a more intense cleaning, just wash it with a soapy scrub and rinse well with the help of a hose or shower head and let it dry overnight somewhere dry.
4) How does the design's energetic vibration work?
Yes, we're hippies—we believe consciousness is everything and actively creates the energy field around us, as well as physical matter. When a conscious intention is set upon any symbol, object, act, or event, it creates physical energy around it. The 'Sacred Eye' design was channeled and meditated upon for hours, harnessing and imprinting love and protective energy into the mats, which will hold this vibrational frequency forever through quantum resonant bonding. The more you meditate on the mat, the more you intensify it and participate in the resonant bonding. Learn more here.
5) Where are your mats made?
Our yoga mats are made in China with care and with very close quality control.
ORDERS & SHIPPING
Enjoy FREE SHIPPING! Once your order has been placed, Sacred Yoga will send you an order confirmation email and your order will be shipped within 1-5 days, weekends included. The majority of our orders are shipped via UPS and as soon as your order has been dispatched you will be emailed tracking information.
We apologize, but we are currently only able to ship to the US and minor outlying islands. Check back soon as we are working hard on making our mats available globally.
If you are unhappy with your order, please contact us immediately at firstname.lastname@example.org. We are committed to doing whatever we can to help resolve the situation to your satisfaction!
If you would like to return or exchange your Sacred Yoga mat, you can do so within 30 days of receipt of goods, provided the relevant item(s) has not been handled or used and is returned in a saleable condition with all original packaging intact. Returns of items with damaged packaging will incur a handling charge to be designated by us on a per product basis. This does not affect your statutory rights.
We ask that you contact us first at email@example.com and we will be able to generate a return label and RMA with tracking. As long as there is no issue with the return, you will be reimbursed the cost of the goods purchased, except for the initial shipping charges. You will not be held responsible for the return shipping fee.
The package is your responsibility until it reaches us so please always retain proof of receipt and it is your responsibility to ensure the goods are insured for the full value during their journey back to us. We cannot accept liability for lost or damaged goods.
Please feel free to contact us anytime to discuss any part of this policy in greater detail, and we'd be happy to help.